Question 1

What countries do you ship to?

Accepted Answer

We offer free shipping in the U.S., except for Alaska, Hawaii, and the Virgin Islands. We also ship to Canada. For other countries, please contact us.

Question 2

What categories of products do you have?

Accepted Answer

We sell bathroom fixtures, kitchen hardware, lighting, door hardware, furniture, home decor, and more. You'll find a wide range of items for your renovation and decoration needs.

Question 3

How are your products unique?

Accepted Answer

Our products blend traditional styles with modern techniques. We create high-quality, antique-inspired fixtures and furnishings. Many of our items are designed to replicate antique styles while meeting contemporary standards.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, American Express, PayPal, Amazon Pay, and other secure payment options.

Question 5

How long does order processing take?

Accepted Answer

We usually process orders in 1-2 business days. During busy times, it may take up to 3 business days.

Question 6

How do I cancel/modify an order?

Accepted Answer

To cancel or change an order, please call our customer service at 800-659-2211 or 1-413-423-3300 as soon as possible.

Question 7

What if my order arrives damaged?

Accepted Answer

If your order is damaged, contact our customer service at 800-659-2211 or 1-413-423-3300 right away. Provide your order number and photos of the damage. We'll help with a replacement or refund as quickly as we can.

Question 8

How can I track my order?

Accepted Answer

You can obtain a tracking number for your order online in our orders section.

Question 9

What is your return policy?

Accepted Answer

Returns must be made within 365 days of our shipping date. Items must be returned postpaid (C.O.D. returns not accepted), in unmodified, saleable condition. Custom orders are not returnable.5% restocking fee charged on items returned from 60 days to 1 year of shipping date.

Question 10

How can I get your catalog?

Accepted Answer

Could you please specify the product you are looking for? You may find our products in https://www.rensup.com

Question 11

How long does it take to ship?

Accepted Answer

Shipping times vary greatly between items and quantities. As a general rule, items (excluding high tanks) take 1-3 business days to ship.