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First one had a cracked piece in the shade. Problem was it was in the front and at the bottom of the shade. Just bad enough that it had to go back. The packing was ok and there was no damage to the carton. The replacement has no cracks but the shade is no where near as nice looking as the first lamps shade was. I'll keep it but I wish the 1st one was not damaged. Needed Amazon to help me with the return to The Renovators Supply as they were not pleasant to deal with.