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Your Privacy:

We understand that you are concerned about the use of your personal information and other privacy issues. This privacy explanation details our information and confidentiality policies so that you can be confident of our commitment to protecting your privacy rights.


Your information is protected on our web site by 128 bit Secure Sockets Layer (SSL), which is the industry standard for secure on-line encryption. This means that your personal information, including your payment information, is encrypted before it travels over the Internet for processing, assuring your safety and privacy.

Information we collect:

Information you supply to us is kept confidential. In order to meet your customer service expectations, Renovator's Supply and will request and store information such as your:

  • First and last name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information.

This information is needed to provide the services and products that you requested and to keep in touch with you, our customer. We may ask you for other information if, for example, if you're ordering a gift to be sent directly with a gift card. We will continue to keep that information confidential, too.

A cookie is a small amount of data that is stored on your computer. We use cookies to store and track information about your web session on our web site. For example, to maintain the products you place in your shopping cart.

Ways we use information:

Your name, address, payment information, and usually telephone number are necessary to ship an order. We use your telephone number to identify you electronically using caller ID when you contact us by phone. We do not share telephone numbers with other marketers, but many shippers such as UPS request the number be included on certain shipping documents and labels. We may use your name and address to send you catalogs and other promotional efforts via mail, and we may share only your name and address with other reputable marketers. If you don't want to receive mailings from us, or wish to prevent the disclosure of your name and address to third parties, please contact us using one of the methods outlined below.

Email addresses that we collect may be used by us to provide you with order transaction information, such as Order Confirmation and Shipping Confirmation. We also send our email newsletter and special promotions and sales. You can opt out of receiving the newsletter emails from us at any time, if you wish, by using the unsubscribe button at the end of each email. We share email addresses with a third party. The information is only used for our marketing purposes.

In addition, we may use your information in internal analysis to improve our marketing efforts and to make our web site more user-friendly and effective, or to improve our product offerings, or to design other promotions.

Marketing partners, links, and affiliates:

We do, from time to time, use marketing partners or promotional services that may have privacy policies that differ from ours. If you go to another site from ours, we encourage you to read their privacy policy, as we are not responsible for the data collection and other business practices they have in effect.

Policy changes:

If, in the future, it becomes necessary to add to or change our privacy policy, such changes will be posted on our web site and reported in our newsletter. Your use of our web site indicates your consent to the terms of this privacy policy.

The Renovator's Supply, Inc.

1 River St. Erving MA 01344, USA
Tel (800) 659-2211
Fax (413) 423-3800

Mobile Application: Reno Connect

We understand it is a big responsibility when you choose to trust us and share your information. Renovators Supply Manufacturing takes the protection of the personal information of its users seriously. Our warehouse management mobile application ‘Reno Connect’ asks for the user location information to process the staff attendance accurately. The location data is collected only for the attendance purpose and is not stored anywhere. It is also not shared with any third parties.

The Effective Date of this Policy is January 1, 2005
© The Renovator's Supply, Inc. 2024 All Rights Reserved

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