RETURN POLICY

Returns must be made within 365 days of our shipping date. All orders returned within 60 days from the purchase date will NOT have a restocking fee. All orders over 60 days have a 15% restocking fee. Please be sure that the item is packed well because if the item is damaged when returned we cannot issue a refund. Items must be in the original condition and unmodified condition. As per our return policy we do not provide prepaid return labels. If a return label is needed this will need to be processed directly with the shipping carrier selected for the return. As soon as we receive the item back the refund takes 5-8 business days to process. Please be sure to include a copy of your return form (reverse side of the pink and white invoice). If multiple boxes in a return please include in each box the order number and name. If this information is unavailable, please include a brief note with your name, order number, and a statement that you are requesting a refund. Direct questions to the Returns Department by email (click on Returns Department), by mail or telephone 1-800-659-2211 or 1-413-423-3300. SHIPPING CHARGES & INSTALLATION CHARGES ARE NON-REFUNDABLE.

*Proof of sale is required for all claims