We understand that you are concerned about the use of your personal information and other privacy issues. This privacy explanation details our information and confidentiality policies so that you can be confident of our commitment to protecting your privacy.
Your information is protected on our website by Secure Lockets Layering (SSL), which is the industry standard for secure on-line encryption. This means that your information, including your credit card number, is encrypted before it travels over the internet for processing, assuring your safety and privacy.
We do not use outside companies to host or process information for our website, so that access to your information is strictly controlled and is only available to trained, appropriate Renovator's customer service employees.
Information you supply to us is kept confidential. In order to meet your customer service expectations, Renovator's Supply and Rensup.com will request and store information such as your
name
telephone number
address
email address
credit/debit card information.
This information is needed to provide services and products which you request and to keep in touch with you, our customer.
Obviously, we may ask you for other information if, for example, you're ordering a gift to be sent directly with a gift card. We will continue to keep that information confidential, too.
We use cookies to store and track information about you on our website. A cookie is a small amount of data that is stored on your computer. This data primarily reminds us of who you are and enables us to access your account so that you do not have to re-enter your Name and Address information on subsequent visits.
Your name, address, payment information, and usually telephone number are necessary to ship an order, and we request your email address so that we can advise you of when and how it's shipped and how to track it online.
We may use your name and address to send you catalogs and other snail-mail promotional efforts, and we may share only your name and address with other reputable marketers. If you don't want to receive mailings from us, or from others, please advise us by email at customercare@rensup.com
Email addresses that we collect may be used by us to contact you for marketing purposes, too, including our on-line newsletter and special promotions and sales. You can opt out of receiving emails from us at any time, if you wish, by using the unsubscribe button at the end of each email. We do not share email addresses with other organizations.
We use your telephone number to identify you electronically using caller ID when you contact us by phone. We do not share telephone numbers with other marketers, but many shippers such as UPS request the number be included on certain shipping documents and labels.
Credit/debit card information is securely stored so that you can easily place another order, or we can issue you a credit, if that becomes appropriate.
In addition, we may use your information in internal analysis to improve our marketing efforts and to make our website more user-friendly and effective, or to improve our product offerings, or to design other promotions.
We do, from time to time, use marketing partners or promotional services that may have privacy policies that differ from ours. If you go to another site from ours, we encourage you to read their privacy policy, as we are not responsible for the data collection and other business practices they have in effect.
If, in the future, it becomes necessary to add to or change our privacy policy, such changes will be posted and available on our website and reported in our newsletter
Your use of our website indicates your consent to the terms of this privacy policy.
Online changes is our preferred option followed by Email so that we both have a written confirmation. or telephone us: 800 659 2211.
1-800-659-2211 or International : 1-413-423-3300
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